Guidelines on How to Buy Sole-Mate’s Shoe Insoles

Here are answers to some of the common questions we get asked at shows. If you have another question you’d like answered, get in touch.

Can I return the insoles?

If you are unhappy with the insoles you can return them to us within 7 days for a full refund. We count this from 3 days after they are posted to you, to allow for any delays in delivery. If ordering from outside the UK please contact us to confirm the return period for your insoles.

How do the insoles work?

Liquid orthotic insoles are clinically proven to significantly increase the circulation to the feet and lower legs. Because they contain a fluid, rather than foam or gel, they don’t flatten or wear out. Instead the fluid is pushed up under the arch of the foot, providing gentle but firm support for flat feet and dropped arches and significantly reduce pain.

** For a video demonstration of the insoles please follow the link https://youtu.be/laCJNvK0Ru0**

What size insoles should I buy?

To maximise the benefits from the shoe insoles and ensure that we supply the best fit for your foot, we ask that you measure the length and width of your foot in centimetres and order accordingly.

SIZE Length (cm) Width (cm)
Min Max
XS 22.5 23.5 8
S 23.5 24.5 8
M 24.5 26 8.5
M2 26 27 8.5
L 26.5 27 10
L2 27 28 9.5
XL 28.5 29.5 9.5
XX 30 31.5 10.5

What if the insoles aren’t right for me?

All our insoles come with a seven day money back guarantee and a 24 month warranty.

What if I order the wrong size?

Don’t worry, contact our Liverpool depot on 0151 345 6061 and speak to Nicole to help identify what would be the correct size for you. We’ll then send out the replacement pair with a return envelope for you to send the others back to us. It won’t cost you anything to replace them.